No class. Owner Kathy did my hair. Her assistant burned my face and Kathy did NOTHING. No apology. No offer to pay doctor bills I would later need to treat the burn. I was even charged full price for service that day. Unbelievable. No class whatsoever.
Absolute Fiasco!. Where shall I begin? Oh, yes, let's start with the husband looking at your hair and saying, "Well, it's not horrible, but it doesn't suit you." Since, when does faded, orangish-yellow suit anyone except a clown. And then to add insult to injury, the "I got into a fight with the weedwacker haircut", didn't help! I've never, ever experienced a more inexperienced, dumbfounded hairstylist in all the years of my color treating my hair. Sure, the owner was polite and wanted to make me happy, but I needed to come back a different day? In my opinion, if a client is not happy, don't let them walk away. Fix the problem as quickly as possible. So, what now? Do I risk putting yet another chemical on my head and crossing my fingers hoping it doesn't fall out? Or, do I wait it out and look for the next kid's birthday party and make an extra buck? What an absolute fiasco!
Salon Nouveau is an excellent salon.. I've been a client of Kathy's for 24 years and have never had a negative experience in her salon or under her very experienced care. Salon is nice and staff is friendly. I have recommended many friends to Kathy and they still go to Kathy. My daughter goes to Kathy and has been to her since her first haircut 22 years ago. If someone walks out unhappy, I'm sure they didn't know what they wanted, had unrealistic expectations and has had a string of "bad hairdressers" prior. Salon Nouveau is awesome so much so that I drive to Orange Park from the Southside. Usually when hairdressers are running behind, it's due to a client or several clients who change their mind and the appointment times booked are no longer valid or they are late. Many times, clients have an emergency with their hair they the stylist is gracious enough to work them in. Kathy and team, keep up the good work. All too often, people only log on to these things to be bitter. I'm logging to praise. Whoever wrote the previous bad reviews is probably the same woman.
Kathy Floyd is nothing but the best in her field, attentive to clients and their needs, and has been a GREAT Stylist to me for almost almost 18 years....
I normally am not someone who goes online and reviews businesses,salons,etc. However, when a friend of mine who is a client of Salon Nouveau told me I had to check the reviews out because she could not beleive the nasty comments, well, I just had to. Upon reading two of those reviews I was compelled to write this one.
I have been a loyal client of Kathy Floyd for almost 18 years. I started seeing her when she was at a little salon named Kaisers. I went to her nearly in tears after the worst hair experience I had ever had. A co-worker said, "You have to see my girl! She's fantastic!" I must say that I was very apprehensive after having someone not only butcher my hair, but bleach and color my hair to the point of ALMOST no return. Well, Kathy brought not only my hair back to life, but my self esteem. Since starting seeing her I have followed her to a couple salons and then finally to Salon Nouveau. She obviously paid attention to the owners and how they ran their businesses and saw their mistakes and things done right. Because of that she has a great understanding of how to run a salon, which she manages with co-owner Shirley Rasmussen who is the most lovely and professional women one could imagine. They are a great team as owners and have been so selective of the stylists they hire. So much so that since I get so many comlpiments on my hair and have for nearly 18 years that many friends of mine go to other stylist at Salon Nouveau other than Kathy and are always completely happy with their service, hair, and their experience. I would HIGHLY recommend Salon Nouveau. I not only recommend Kathy Floyd, but anyone on her staff because Kathy & Shirley have the greatest team of Hair stylist & colorists. If you want a great Cut,style,and/or color I suggest making an appoinment. And by the way, I've never had a problem with an appointment nor have any of my many friends who go to Salon Nouveau.
Great Salon to work in:). As a stylist of over 12 years, I have worked at Salon Nouveau for 9 of them. The previous reviews of our Salon are appauling, Kathy Floyd is not a "bogus" hair stylist, in fact she used to teach hair color and has taught me alot of what I know today. I watch her day in and day out please her clients and alot of those clients have been going to her for over 20 years. The previous client obviously has nothing better to do with her time than pick others apart, if you have a problem with the way you're hair looked, Kathy would have been more than willing to try and fix it for you, but you never even made the attempt, instead you came in and picked everyone in the salon apart, opinions are everyone's right, but being rude and just down right mean are not so much appreciated. I believe everyone at Salon Nouveau does a wonderful job and we have plenty of happy satisfied customers. Our work environment is always clean and Kathy and Shirley make sure of it. As for the "needs remodeling" comment, Kathy actually remodels about every 2 years and I think she does a wonderful job at it, so if you are looking for a nice place to get you're hair done Salon Nouveau is the place for you and all of our stylist are more than capable of giving you the look you want, we pride ourselves on communicating with all of our clients, and making sure you have the best experience that we can provide.
BEWARE!. If I could rate it a zero I would. Kathy, the owner, butchered my hair, and her claim to be a "master colorist" seems bogus. I almost left when I saw the horrible color jobs that most of her stylists had on their own heads, but I decided to see what a master colorist could do to my hair. All she did was throw a base color on my hair, throw on some bleach and then have an assistant put a toner on my hair for a few minutes. By the time I got home I saw how yellow (UGH) rather than blonde my highlights were, and how the bleach had seeped into the base color (brown) leaving me with red roots. I honestly believe a student could have done a better job. My guess is she is not a master colorist, but a master at padding her resume. Also, in response to the previous review, someone came in during my appointment whose appointment was also not placed in the book, so Kathy had to fit her in. I felt rushed, and I know my hair looked like it had been done by someone who was rushed.
OK Salon, Poor Customer Service. I am not into salons that do not honor appointment times and shift their clients around from person. If you can picture a person sitting on a conveyor belt in a factory going from one person to the next that is the experience you will get with Kathy (the owner). I saw Kathy who is a good colorist, but always overbooks herself which causes you to be pushed off to one of her assistants. If you are paying that person good money to do your hair and a 20% tip the stylist can at least make the time for you. Also on a couple of occasions I made appointments and the receptionist (who is a relative) gave me the appointment card, but forgot to book the appointment. When I called to confirm of course I was not in the appointment book and they said Kathy could "fit me in at a different time"??? Sorry, when booking a month in advance, she should be moving the other person and honoring my appointment but obviously she didn't care too much. A lot of the other ladies there are nice, but I do not recommend Kathy. Helpful tip: Clients know when all you see is $$$ constantly overbooking. When a woman goes into get her hair done, she doesn't expect to be shuffled around to several ladies so you can get everyone in giving them less of your time while you make a couple of extra hundred dollars. Show some class and respect for your clients. How would you feel being treated like that? Oh yeah, little notes on the mirror suggesting clients should buy their hair products from you instead of a place they can get them cheaper can make your clients feel pretty uncomfortable too. As a shopper most people including you would probably look for the better price. Paying for the service and a nice tip should be enough. TOO GREEDY!!!
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