Underwood Jewelwers

Debi G.

Joined 24 days ago

Last July I fell and had a horrendous elbow dislocation that required a radial head replacement surgery, and..my lovely wedding band had to be cut off in the surgeon's office. This broke my heart because I feared the ring would not be repairable. When we purchased our matching Orange Blossom brand rings they had to be ordered to be custom made, we were told they could not be sized, so we had to be very sure of the sizes we chose. My ring had been cut and stretched open a quarter of an inch. The cut was rough, The fellow said it was about the thickest ring he had ever cut. He had slipped a few times and there were gouges, scratches on the outside and inside the ring. The ring has been in my jewelry box for 10 months now, while I have recovered. My hand was swollen for a long time. Finally I noticed I could easily slip the ring over my finger, but I feared to hope it could be fixed. Mr Tony looked at the ring Wednesday afternoon, the day before yesterday.

It is two metals. There is a 14k white gold band that is made with a channel that a second band of 14k yellow gold is fitted into the middle. The white gold band has a flat smooth edge, then that is like a frame on each side of the yellow gold. The yellow gold is domed and shiny in the center. The edges of the yellow gold are slightly elevated from the white gold and are milgrain beading, and then, working toward the center, slightly elevated above the milgrain is a scalloped edge. It resembles a minuscule rick rack to me. He told me he could not replicate the machined pattern, but he could make it so when I looked at it I could not see it. He told me to expect a call back on Friday, May 3rd.

Yesterday afternoon he called and told my husband the ring was ready. I am amazed at his workmanship. I could not see where the repair had been made as I slowly turned the ring around, neither could my husband find a place that looked repaired. Only when I turned it over and looked inside and saw "Orange Blos" could I tell where to look on the outside. And then, under a magnifying glass I could see a waver in the milgrain beading and a slight flattening of three scallops. And the ring had to be enlarged from a 6.25 to a 7 to fit me now! I am thrilled! Mr Tony absolutely exceeded my expectations! I am blessed beyond measure, for unlike poor Humpty Dumpty, I am put back together, now whole again!

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sportiechik86

Joined 8 years ago

Underwood Jewlers. Underwoods is the best jewlery store in Florida! There price may be a little high, but you are paying for the best quality! Not only is the jewelery flawless, but the customer service is wonderful! The employees are extremely helpful and a pleasure to be around! Thank you Underwoods!

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mtaylor123

Joined 8 years ago

The best jeweler in town. My husband bought my engagement ring and wedding band here. Underwoods is more expensive than other stores, but they have the nicest stuff, and the absolute best customer service!!!! I had to have my stone adjusted a couple of times, and they took care of everything. They even have me bring it in occasionally just to clean it and make sure everything looks okay. We bought everything through Charles Brown at the San Marco location.