4519 San Juan Ave, Jacksonville, FL | Directions 3221030.282289 -81.721475
Mon thru Fri 7:30am - 6:00pm
Wed closed from 12:00pm - 2:00pm
Sat 8:00am - 1:00pm
Neighborhoods: Lakeshore, Southwest
This is the 40th year I've been taking my dogs to San Juan Animal Hospital, and I've never received anything less than outstanding care and concern for my animals. The doctors are patient, gentle, and caring; they generally spend a few moments petting my dogs and speaking softly to them before beginning an exam or treatment. I get asked how the dogs are behaving, how they're responding to ongoing treatment, if I've noticed any changes, and if I have any questions about meds and treatment plans. Any questions or concerns I have are always answered patiently and completely.
The front-office staff is great: friendly, efficient, and knowledgeable. They're able to get us checked in and out quickly, yet I've never felt rushed. The vet techs are equally wonderful, greeting my dogs and fussing over them much the way I do.
The office itself is clean and spacious, with plenty of seating and a separate area for kitty-patients. Various treats, pet foods, toys, and accessories are available for sale at fairly reasonable prices. Although the office can be busy, especially on Saturday mornings, there is adequate parking on site. The office hours are fairly convenient, although it would be nice if they were open a little later on Saturdays.
All told, I've had seven dogs plus three puppy litters cared for by the folks at San Juan over the years, from their very first "pediatric" visits to those inevitable, heart-breaking very last visits. I've never had a complaint about the staff or the care we received, and I continue to recommend them to my friends and co-workers.
Awesome Vet...... I have just moved here a couple of months ago and was worried where I was going to take my pets. I tried a few places and had never received the service and compassion that I have been receiving at San Juan. We have been to the hospital a couple times, (senior pets) and have seen Dr Chick, which my pets even adore. The hospital is always clean, staff is friendly and the prices are actually fair. I'm glad we found a place where I am pleased and confident that my pets will loved and taken care care of.
Botched surgeries – Had my dog in for cherry eye surgery. After two months they have come undone. The stitches that were supposed to dissolve in two weeks are still there and the kicker is they want the same price of the surgery, just to look at her. This is what he said was a price break. Some break.
Loving Caring Vetinarians – This facility was highly recommended by someone I know that runs a kennel and I am so happy to have found such an awesome vet. I can't express the care that was given me and my cat, when I had to put my princess down. I bring my dog here now for his yearly and whatever else and everyone is always great, even those at the front desk. The prices are so much better than anywhere else too.
Worst Customer Service Experience EVER! – I just had the WORST experience today at San Juan Animal Hospital and truly saddened. And even as I write this I am confident they will delete this as quickly as they can.
I have been going to San Juan with my pets for over 12 years, however sadly due to my experience today they will no longer have my business because of the lack of follow through, commitment and deceit on their part.
I called t...o check on the price for Comfortis for two of my four dogs (one being a foster). I even talked to them about one of he dogs getting caught up on their vaccines, clearly stating it would be done within the next few weeks (waiting on the tax return like most everybody is!). I was told that was OK that I could come pick up their prescriptions (for BOTH dogs). I get their and was told I couldn't, they wouldn't allow it and that my phone conversation was a misunderstanding. I don't know what happened to this place, but they no longer care to uphold their commitment and what they tell their patients.
I was even GRACIOUS enough, several months ago, to take a dog out of their kennels to foster until I could find a forever home.... My money, my time for a clinic to verbally commit to lying to me and then tell me I had a misunderstanding.
There are certain vets and one vet tech I will say are great and I would never include them in the HORRIBLE service experienced today.
Awful Customer Service – Secret Shoppers of Jacksonville
Visit Experience 1/5
San Juan Animal Hospital was recently chosen by SSJax for a complete review. Full names will not be given, only first few letters of employees name ( If a name tag was worn) will be given as to not disrespect the company.
SSJax Emp. # 251 - "Upon arriving to the business, first thing noticed was the spot of urine on the floor that I almost slipped in. Employee behind the counter made eye contact with me, and continued to walk away and turn into what looked to be a small office. Another employee was behind the counter but was helping another customer at the time. This employee advised me that someone would be right with me. After about 3 minutes, the employee who had ducked away from me before finally came out of hiding to ask if I had yet to be helped. Since then, another customer is waiting behind me. The employee, Jac***, proceeded to be very rude, and make no eye contact. Acting as if I was an annoyance to be there. I proceeded to ask how much a flea product was, and purchased it at what to me seemed to be a fairly more expensive product compared to surrounding clinics. I spent ~$20.00 and was handed a receipt without a simple thank you. Due to this experience, I would not recommend this business to anyone else. "
Date of Review 9/2011
Staff Member : Jac***
Staff Rating : 1/5
If you could speak with the owner : Customer Service Manager should speak with Jac*** about improving skills.
Full Report Available.
VET DRAMA – 1 Yes I will agree staff is nice and sounds caring. This clinic is now advertising $99 for teeth cleaning with no notes that other charges may apply. So, I have an appointment this morning for 9:10 get there and now the price will be $200. Because the dog is 7 years old needs one test, haven't been there before so 49 bucks for check up guess what the check up consisted of? Quick look at his ears and listened to his heart beat that was it. Ok so I of course am upset and politely tell the surgeon that I was quoted 149 over the phone for the whole thing and so he explained why the cost would have been 200.00. So ok we decided on the amount I would be paying, 149 because he said he wanted to clean my dogs teeth. Never heard back all day long and my poor puppy was hungry. Finally my husband phones them at 2 o'clock and they had not even started on him. My husband told them to forget about it he would be there to pick him up. When my husband arrived our puppy couldn't wait to use the bathroom. I am from Jacksonville and many years ago I use this vet clinic now I remember why I stopped going! Will not and care not to return to San Juan Animal Hospital.
Still waiting for Vet to call – My husband took our sick cat to these people. They ran test and told him that our cat was running a high fever and that he had a virus. Their test were inconclusive. They told us that our cat would get better in a day or so if not to bring him cat back. This was on a Wednesday, our cat died on Friday morning. I called to let them know what had happened to or cat and asked to talk to the Vet that examined him. I had some questions about the tests results that they had preformed. I wanted to ask the Vet if our cat was contagious to other cats or to us even. The receptionist took my message and told me the Vet will cal back. He never did. I did not call to blame them. I know we bought them a sick animal. I just wanted to know what may have killed him. My daughter has a kitten that she brings with her when she visits. This kitten was exposed to our cat. Is this kitten in danger from this unknown cause of sudden death (our cat was very healthy up until this)? I guess since there is no more money to be made from a dead animal it does not matter.
Excellent Service and Great Doctors!!! – Look here I've been going to San Juan for many years. My pets and I have become close(family) to the staff there. Sometimes while I'm waiting I over hear customers giving the staff a hard time and many times I should have confronted you myself. San Juan is compassionate with me and my pets, and the price is nothing compared what my health care is. I love my pets as my children, they derserve the best and that's what they get at San Juan. So you people that cant afford the best for your pet Find it a person that can. You shouldnt own a pet and then trash their health care providers. San Juan clients dont want you people there. You are what make the prices go up cause you are always wanting something for nothing..... 10 cheers for the doctors and staff we love you!!!!!!!!
Great vets – I have been taking my animals to San Juan for some time now. I am a vet tech, and I've worked all over Jacksonville and Orange Park. Yes, there are places where the prices aren't as high as San Juan, but you get what you pay for. I trust San Juan, and due to the fact that I know what I'm talking about, not once have they ever tried to sell me a service that I also thought my animal needed. Bottom line here is, if you don't like San Juan, use another vet, but remember, you get what you pay for.
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