3455 San Pablo Rd S, Jacksonville, FL | Directions 3222430.284432 -81.436987
Neighborhoods: Isle of Palms, Southeast
Based on our family's experience, this is a very poorly run facility for Assisted Living residents, and a dangerous place for Memory Care. Twenty-seven days after my parents moved into Harbor Chase, the family called for a meeting with the Executive Director to discuss concerns about my father's care: doctor's orders not being followed; family not notified of a scabies outbreak at the facility; ongoing medication errors; residents in Memory Care left unattended; and other health and safety issues. After excusing herself to call another corporate representative, the Executive Director returned to the meeting and abruptly ordered my mother and other family members present to "find another facility" within 45 days. We were offered no option other than to comply with the Executive Director's order. Medication errors and safety issues brought to the table were left unaddressed. My parents moved out twenty-two days later, at the earliest possible date following the Executive Director's order to vacate. Later, when the issue of the deposit was argued, the Executive Director denied having ordered my parents to move. In total, my parents paid Harbor Chase more than $15,000.00. As per the terms of the Residency Agreement, my parents were owed a refund of Community Fees totaling $3,500.00. In addition, they were owed pro-rated rental fees. My mother requested - in writing - copies of medication logs and other documentation missing from the package of "complete records" given her by Harbor Chase at the time she and my father vacated. Neither monies owed them, nor copies of missing medical logs and documentation were ever provided. In response to our demand letter, an attorney for Harbor Chase offered my parents a one-thousand dollar ($1,000.00) settlement, on the condition that we never disclose what happened while they were at Harbor Chase. We did not accept the offer. My fathers safety and well-being were at risk the entire time he was a Memory Care resident. My mother was disrespected and marginalized for speaking out about problems she saw in both Assisted Living and Memory Care. Harbor Chase looked lovely during our tour and appeared to be well-staffed, but the tour was deceptive, especially in Memory Care. After my father moved in, there were never more than half the number of staff members we saw during the tour, and sometimes no staff at all in the locked area. On one occasion, around 11:00pm when no staff was present in Memory Care, my father was hit over the head by another resident. Fortunately, my mother was visiting at the time; she intervened. Later, Harbor Chase denied the incident ever happened. In my personal opinion, Harbor Chase Memory Care is unsafe. If you are considering this or any other long-term care facility, check the credentials of every staff member who will be caring for you or your loved one. Be sure every staff member's certification is up to date. Check with the State of Florida to see if any complaints have been filed against the facility, or if any violations have been reported. If we had done all this, we would never have chosen Harbor Chase.
Making Memories for my family! We LOVE Harbor Chase! – I don't know if the lady who wrote the other review was at the same HarborChase, but my parent have lived there for a while now and they are as happy as they can be! The staff is extremely good, they pay attention to even the smallest details, they get their medicine on time and when anything is wrong I immediately hear from one of the nurses. Candice is our favorite! When we heard from another family this review was out for Harbor Chase we were baffled. I'm sure people have a bad experience, it can be if you make it one... but I can assure you any family member, resident, or guest that you speak with will tell you this is the BEST of the BEST in Jacksonville. Thank you to Carina, Niki, Tommy, and the whole management team, the care managers, especially Beverly, and the best cooks in this 5 star assisted living! If you want the Best this is where you need to go!!!! Harbor Chase is wonderful!
Lovin Life at HarborChase! – HarborChase has been absolutely wonderful from the start! My wife and I were able to use them not only to move my mom in but also as a resource for additional community options for us. Sally was wonderful! She toured us around the community and was very honest with what our expectations should be. We were greeted during the tour by multiple care takers in the community. Everyone was very happy and so friendly to me, my wife, and my mom. When we sat down with the Executive Director, Corina, she was so knowlegable in her field and spent a great deal of time walking us through the process. Mom has been at Harbor Chase for 2 months now, she smiling for the first time in years! She has friends, plays bingo, and has yet to miss a meal or a snack! We are forever grateful for the team at Harbor Chase! Thank you to everyone that works at the home! I would highly recommend this place to anyone looking for compassionate people that know what they are doing!
Don't "buy the brochure" – Both my parents lived at HarborChase briefly in 2010. I strongly advise anyone with a family member there to visit often and pay close attention to what they see and hear from residents, not management. Don't "buy the brochure."
Most caring staff!! – My mom has been at HarborChase for almost 2 years and she is happier than when she lived at home. After dad passed away, she was lonely, not eating well, and did little to keep her mind sharp. The staff at HC is amazing and in the last 6 months I have seen mom reach new heights in her happiness. She even has a gentlemen courting her. We all think a proposal is just around the corner.
This is not the usual Assisted Living. These people truly care about people and go the extra mile to touch hearts. I owe so much to them for my mom's happiness. Thanks Jennifer and Stacy for your heart!
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