My 20 year old daughter bought a 2002 mustang from them in feb of 2009. When we arrived home we found that the door lock was broken and the remote did not work. the salesman, Kevin White, had it repaired. The first time we used the key to unlock the car the lock popped apart. Obviously they had put the broken lock back together but did not fix or replace it.
It took about 5 weeks for them to settle the financing. The car was $9790, she paid $7500 of that for the down. The first 2 times she was turned down because "the price was too high for the vehicle" according to ford motor credit. not happy. Turns out the finance guy "accidently" put the wrong amount on the credit application. We then went to a bank for the financing. Again she was turned down because when Mike Davidson called the "price was different from original quote". coincidence or trying to rip off a 20 year old female? Third time was correct since i pointed this out to the finance guy who finalized the deal... finally. by the way, i was the one who found the real problem. Finance dept kept saying they did not know why she was turned down after being approved on the phone.
Back to the lock. I kept calling kevin regarding the replacement of the lock. Each time i was asked to "call him back next week". He was either off the next 2 days or on vacation or had to make an appointment with a locksmith, etc. My father became ill and was hospitalized in St. Augustine for nearly 3 months. I had no time to get the car in for service and had yet to hear from Kevin. Yesterday I took the car in for service and inquired about them fixing the lock. I was told by the Kevin and the service manager that "i had waited too long" and they refused to make it right. They made me wait by blowing me off every time i called!!!!! They did offer to replace it for me for $300. an outrageous price to replace a car door lock. I called a few locksmiths; you can have it done for about $80. quite a difference huh? and get this.. there is no lock on the passenger door. the driver door is the only way to get into the car when it is locked. This must be their game - make you wait til you give up. It's no wonder Ford is one of the few car makers who's books are still in the black in this economy. They steal from their customers more than any other car maker.
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