11/03/09

WOULD NEVER GO BACK

by KSJJJ

Wanted to give my brown/blonde hair a "winter" look and specifically told the girl....."Not too dark". I even provided pictures. I ended up with black purplish hair. It is awful!! I spoke with the owner and requested my money back. I explained to her that I had another salon look at my hair only hours after I left her salon and her comment was "Any salon that could have gotten you in on such last minute notice on a Saturday is not reputable". She said she would be willing to reimburse me only half of my money back because she had already paid the stylist. I told her that my hair was ruined. I was accused of exaggerating. She told me that she was the professional and that I wasn't going to TELL HER that my hair was ruined...... She was less than sympathetic, FULL of ATTITUDE, and unprofessional to say the least. She bragged to me about how large her clientele was.......hope she can keep it!!! I would never recommend this place to anyone. Bottom line - I did not get what I wanted and the salon's customer service was crap.

07/15/09

i love this salon! :)

by tyh7932

i had so much fun at this salon envy has a great staff! the girls are very welcoming and listen about what you want for your hair. they actually SIT down with you and talk about your hair to make sure they understand and look at pictures, i have never been somewhere so fun and personal! Ashley D. did my hair and she did a wonderful job i will be referring all my friends to her :) you have to try it!

• Pros: they really listen to what you want

06/20/09

I'm so sad

by KJStig

I wanted soft blond highlights. I asked for highlights and specifically said, "not too blond". I left with VERY BLOND HAIR! I'm so sad.

• Pros: friendly
• Cons: don't listen