1849 Foster Dr, Jacksonville, FL | Directions 3221630.286477 -81.573746
Neighborhoods: Killarney Shores, Southeast
Horrible!!! I would never use this company even if it was free. I am on their telemarketing list and they hire the rudest people. I explained that we already have a service which we have used for a number of years and are very happy with. I got hung up on!!! Sad that these are the people you hire to represent your company. And I get calls from them every few months and it's always a horrible experience. I have been asked numerous times to be removed from the list and it hasn't happened. STAY AWAY!!! Also check them out on BBB!!!
southern green seems to have a pattern here. wish i had seen the "F" from the BBB before i spoke to them. I received an unsolicited call from them stating they had been referred by our lawn service. they said they saw my lawn and it needed help. when i asked what they saw that was so bad, they responded with "what do you think your lawn needs?" really? you're supposed to be the experts. they said they worked with my service and would offer a discount. against my better judgement, i agreed to have them come by. a few days later, i spoke to my lawn service and they said they did not/do not refer to southern green. i called southern green and left a voicemail requesting them not to come by. i later received a call full of attitude asking why i was firing them. bob was very aggressive in his demeanor. when i told him my serviced did not refer him, he stated "who do you think gave us your phone number?" i don't know and,at this point, i don't care. bob attacked me for a few more minutes. even if i had wanted them, i would never have retained them after this call. when i advised him to cease all contact, he stated "that won't be a problem." save yourself some time and pain. call someone else. anyone else.
This is absolutely the worst company I have ever worked with. I have called several times to cancel my service after I received a threatening call from a representative of Southern Green about aerating my yard. When I declined, he asked me if I was stupid and started berating me. When I called the office, after the 15th time, someone finally answered and when I told her to cancel my service, she hung up on me. After calling back about 4 more times, I finally gave up. When they keep showing up and spraying my yard, maybe they will realize I have canceled when they don't get paid. Absolutely, NOT A COMPANY I WOULD RECOMMEND TO MY WORST ENEMY.
Thank you Southern Green for helping keep my lawn beautiful and healthy. We always get compliments from neighbors about how nice our yard is. It wasn't always so green and lush; but with some regular watering and Southern Green, it stays nice year round. Remember getting a lawn company isn't a magic pill; your yard still needs to be watered. You can't expect great results if you don't do your part.
I just has the same exact experience as Patricia D.
They came by and solicited me, and asked me to switch to them. I said I'd look into it and that I liked the price.
After they left I asked a couple of my local friends about Southern Green, and they had used them in the past with unsatisfactory results, so I proceeded to look them up on the BBB website...they are rated an F....as bad as it gets.
So when Bob contacted me to see about signing up, I said thanks but after further research I am not going to be switching. He got angry and said I'd have to call Richard and explain why I'm not going to switch. I told him no, I don't need to call anyone, I'm telling you now. He then got even louder with me and said that I HAVE to call Richard, again no I said. He kept pushing the issue to the point of me saying please don't call me again and I hung up.
Out of respect I did call Richard back and explain the scenario that Bob and I didn't see eye to eye and I was already unhappy with the customer service, he continued to push the point, I brought up the BBB rating, he said yes, that's correct we do have an F rating. Then he pretty much hung up on me.
Good luck to anyone that chooses to use these guys.
Southern Green's Tony and Bob had called repeatedly over the past several months trying to get me to switch over to their company. I wasn't thrilled with my service so said I would try them in September. After reading reviews, I called Bob back the next day and told him I was no longer interested. Bob was almost angry saying I promised them that I would give them a try. He told me he could not take me off the schedule so call the office. When I called the office, the guy who answered asked why I was canceling. I told them I had read reviews and just didn't want to switch. He was very nasty and told me that I would have to call yet another number to cancel. Thats when I told him I would not pay for anything and hung up. I couldn't believe their attitude!!! BEWARE!
Difficult to reach by phone, no web presence, unhelpful at best. No visible impact on lawn--unless you count getting worse. Avoid at all costs.
I used to use Tru-Green and my lawn looked hideous. One day, I got a call from Tony at Southern Green soliciting my business. I was going to look for a new lawn chemical service anyway, so I listened to what he had to say. He explained that Tru-Green is owned by a bunch of Yankees from up North, and that they treat lawns the same all across the country, without regard to Florida's unique and harsh climatological issues. As the local guys, Southern Green's program is specially formulated for our local conditions. Furthermore, Tony explained, he could beat Tru-Green's price by a large margin.
My lawn looks great! The technician is always thorough and helpful and takes the time to point out things that I can do to make the lawn even healthier. My weeds and bugs have all died and the grass is absolutely flourishing.
This place is a rip off.. Scammed me for the last time. Customer Service Manager as he called himself Paul, needs to be fired, for a lack of customer service. He is truly doing the owner a disservice!! Maybe actions depend on the tech, but it does not seem that they spray for what they say they are. They claim nutrient, bugs and weeds. Well my grass is about the same and I had to respray my own yard for weeds. I will possible give you the bugs, because that is all that my bill every states! When I called to cancelled, because i was seeming getting charge for the same service, just worded differently, in an effort to keep me as a customer, they agreed to spray free for the weeds(wait isnt that already in my plan), and asked that I give them 10 days from the spray to see a difference. I asked them not to send anyone out for any additional service, and i would see what the results were in 10 day. After that call, a guy came the next day, in the rain, did my yard in less than 5 mins (i have a big yard). Never mind the agreement of no additional service, some else came back to spray again for bugs and left me a bill. Called keep getting put on hold, when i reach the supposedly customer service manager, he told me as far as he was concern i was a customer and the bill was valid and he had nothing further to discuss, when I ask to speak to someone above him, he said he was it, then the owner, when I asked him, i was told he was too busy to deal with customer, and if i want to speak to him, keep calling and just maybe i can catch him in the office one day! When I ask him to repeat his refuse to assist and state what my file said with the phone recording, he said no and hung up on me.
Ruined my lawn. Fired them after they sprayed water and said it was treatment. Charged $30 extra for special Chinch Bug insecticide resistant to regular poisons. What a scam. I actually got chinch bugs after that! If you have them, run out and have the guy squirt his chemicals into a small jar. Then have the city inspect what's in it. Total ponzi scheme. These people should be in jail.
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