Oreck

Doesn't Recommend

smanthaj

Joined 5 years ago

Terrible Customer Service by Sales Rep Stephanie. Great Product, but the absolute worst customer service, by young sales rep, Stephanie. I came in to get my vacuum repaired and I was not greeted, in fact she gives the store a unwelcoming feeling as you enter. She lets you know that you are bothering her for asking her to do her job. She accussed me of using the vacuum improperly and gave attitude the entire 7 minutes of time that she needed to fix the vacuum that she did not fix properly in the first place. She did not fix the vacuum the first time properly, and when I went back to have it checked out she accused me of damaging the product when she did not fix the problem the first time. She holds a terrible, nasty attitude and I would not recommend anyone visiting this store in particular. Product works great once they are fixed, but would not recommend any service from this particular location and from this rude and incompetent "sales rep".

Recommends

Contributor

Joined 10 years ago

Keepers of hygienic homes and hotel rooms turn to this purveyor of easy-to-tote cleaning equipment.. In Short
Perhaps best known for its popular "bowling ball vacuum" (a high-suction canister model that can lift a 16-pound bowling ball off the ground), this New Orleans-based company has been producing industrial-strength, yet lightweight, vacuum cleaners since the 1960s. The early Oreck models, designed to ease the heavy lifting of hotel housekeepers, were sold only commercially. Now, there are more than 440 domestic retail locations peddling the clean-living tools, which range from traditional upright cleaners to compact canisters, carpet steamers and air purifiers.