10/16/09

Well, MY experience was good

by Brad in CA

I'd say, partly based on the previous reviews, "Don't buy used engines or transmissions from ANYBODY and expect them to be like new!" For that matter, companies like National shouldn't bother selling them. You're just asking for trouble. I bought a used engine once from another company, supposed to be low miles, blah blah blah, & that was a piece of junk, too. Had to sell the car (which I loved) because of money by the time I was done with it.

That being said - I needed a new engine management computer for my Dodge Stratus. New ones are $750 from the dealer, and you can't use one from the wrecking yard (Dodge programmed them with the VIN numbers, etc for a few years and you can't swap used parts). National Parts hooked me up with a remanufactured unit and saved me about $400. They went through great trouble to make sure I had the right computer (my car has California smog, which meant it had a different computer than most), I had all phone calls returned promptly and I'm happy. And yes, I'd do business with them again. In my case, they did what they said they'd do, in the timeline they said it would take, and that's better than too many other businesses I've dealt with.

• Pros: Did what they said they'd do

09/14/09

DO NOT ORDER FROM SEARCHPARTS COM

by eyetools

I purchased a complete motor which was stated to have 6900 miles on it. I had it shipped to a Ford dealership for a mechanic to install. The mechanic was also a son in law of mine. When the motor was installed it would not turn over. The mechanics removed the engine and still could not get it to turn. When I call National parts they suggested we start to disassemble the motor to find the problem. I refused to do this since the motor was stated to have 6900 miles on it which we paid extra for the low miles. Plus we would have had to pay additional labor to have it diagnosed. I also had a hard time getting calls returned. They did finally agree to take the motor back but have charged me freight and a 20% restocking fee for returning a defective motor. We complained to the business bureau but National parts response to them was that the dealership had miss lead me into saying the motor was defective. This made to sense at all. National parts said that when the motor was returned to Doug's Auto Recyclers in MI the salvage yard inspected the motor and said it was in working condition and they found no problems with it. Yet 3 Mechanics at a ford dealership could not turn the motor over. Beware of this company. They are difficult to deal with and they don't know what they are selling.

• Cons: they send out defective merchandise!

07/04/09

Good Company

by buickman006

I feel that my experience with National Parts was pleasant. My warranty specialist Richey handled my claim like a professional. I had a problem with my engine and the warranty works just like they advertise. I will recommend National Parts LLC to all my friends. Yes, I had problems with my engines but I had no problems with the customer service. Bid Tumbs Up to National Parts. Thanks Rickey.

Loyal Customer

Robert

• Pros: good communications with customers
• Cons: none