Lingerie >Sunset Novelties & Videos
12041 Beach Blvd, Jacksonville, FL | Directions 3224630.287510 -81.500096
Neighborhoods: Greater Arlington, Park Ridge
Looked at the reviews before I visited since it was already up on my screen with the map. Only read the first few reviews but decided for it anyway since it was so close.
When I walked in, there were notices on the front door, the counter, and throughout the store stating that once an item is purchased, it is final sale. I don't really see how there could have been confusion or upset spoken about in a few of the reviews. Personally, I know a lot can happen in ten minutes and I'm happy to know that a novelty shop wouldn't take back an item just because someone changed their mind. Normal retail stores can just resell it and at a novelty shop that shouldn't be an option.
Upon my purchase, they opened my item and went over it with me. I felt some of this seemed like overkill but they covered a lot of important information and it was clear this was just a buffer to allow them to show me the product was functioning and how to work it/take care of it before I left since it was non-returnable. Will shop again!
Ripp off – My husband went there for an item that was prepackaged he bought it called me and when i thought it was too expensive i sent him back to the store to return it. He was gone maybe 10mins. They refused to take it back even though it was a prepackaged item and had not been opened and he was gone only 10mins.
Do not buy from here. While i do understand why places do not take certain items back this item was not gone long enough for anything to have happened to it and it was not anything that in ten mins could have been used. DO NOT BUY HERE!!!!!
They have the biggest selection of toys,dvds and games in jax! – I went to several stores in jacksonville to find some fun things for my boyfriends birthday. Sunset Novelties had the best selection of everything! One of the managers was helping me that day and she was very professional and knowledgable about all the products she showed. I am very glad that they have the no return policy and they made that policy quite clear when I made my purchase. When you buy any toy; they take it out, add batteries and show you that it works before you leave the store so then you cant say that you took it home and it didnt work. And in response to the first rating below.....I would not want to buy a pole that someone else might have danced on and then returned! I completely understand why you cannot return even a dvd, because if you make exceptions for some items you will have to do it for all. It because of the type of store that they are. Bottem line, Sunset Novelties is great! I will never go to any other "toy" store!
Great Customer Service and HUGE selection with great prices! – Fantastic shopping experience! The staff was eager to help and answer questions, they really knew a lot about the products, too. My visit was really educational. Also, if you compare their prices to the other shops in the area, they are a lot less expensive. $30 cheaper on one movie! Don't know what happen to the person who wrote the last review unless she didn't read the very clearly posted "No Return Policy", which I am very glad they have! My new favorite store!
Rip Off – I went to Sunset to get a dance pole. Well my ceilings were too high so I came back maybe an hour later to return the item( never even took it out of the package) because I was assured that if it did not fit I would be able to return it no problem.....well they blew me off and would not give me my money back . So I am out $150.00 and they have the nerve to offer me a 25.oo dollar credit. So I look on line to see the going rate for this pole so I can at least sell the thing and get my money back. Guess what it is a third of the price on line. So I would advise that if you want to but something in that store go on line and search the produce I bet you will find it a lot cheaper.
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