3021 Loretto Rd, Jacksonville, FL | Directions 3222330.161163 -81.631839
Neighborhoods: Southeast, Loretto
Don't Use this new owner - DON'T USE THIS PLACE. OVER HALF OUT LATE & HAD MY APPOINTMENT FOR MY DOG WHO HAS DIED. Then she asked me to step aside so she could take someone else.
This new owner is the worse. She may have bought the business & the customers but she is AWFUL. She finally showed up over a half hour late and then had an appointment for my schnauzer who has passes away. Instead of her making the situation better she continuously made excuses and said that she just started her day and she didn't need to hear about my problems. Unbelievable. Then she asked me to step aside & calm down so she could help another person. WOW!!! She actually said she was sorry I woke up in a bad mood. UNBELIEVABLE!!! I normally do not ever give anyone a bad review but this was the worst experience. I left in tears that I would be treated this way and be reminded of my lost schnauzer. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. THE WORSE. She gets NO stars in my opinion. If you see the good reviews, it's from the previous owner who really cared about pets & not just trying to turn a dollar.
I brought my toy pomeranian here for a trim. They shaved her completely and then, during the time she was in their care, she received blunt trauma to her eye. They completely denied it occurring, stating that she received it at home. She is a princess at home, so that is impossible.
I immediately took her to the vet, who gave me medicine to put in the eye and pain medicine because it hurts her every time she touches it. I went back to Doggie Doo's to show them the vet bill and they refused to pay it. Then I requested a refund, which they also flatly refused, again falsely claiming that it occurred at home.
IF YOU LOVE YOUR PET, DO NOT BRING THEM HERE!!!
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