San Juan Animal Hospital

06/27/06

Business vet

by agrinole at Citysearch

I've used San Juan a couple of times. The first time I went the experience was okay, not great. The second time I wanted my wife's opinion so we both went with our dogs. The place is clean and spacious but the feel of the hospital is cold and business-like with little affection given to your pet and little attention paid to your personal concerns.

• Pros: Clean, spacious
• Cons: Business first, pets and people second

10/28/09

Still waiting for Vet to call

by Lumen5 at Citysearch

My husband took our sick cat to these people. They ran test and told him that our cat was running a high fever and that he had a virus. Their test were inconclusive. They told us that our cat would get better in a day or so if not to bring him cat back. This was on a Wednesday, our cat died on Friday morning. I called to let them know what had happened to or cat and asked to talk to the Vet that examined him. I had some questions about the tests results that they had preformed. I wanted to ask the Vet if our cat was contagious to other cats or to us even. The receptionist took my message and told me the Vet will cal back. He never did. I did not call to blame them. I know we bought them a sick animal. I just wanted to know what may have killed him. My daughter has a kitten that she brings with her when she visits. This kitten was exposed to our cat. Is this kitten in danger from this unknown cause of sudden death (our cat was very healthy up until this)? I guess since there is no more money to be made from a dead animal it does not matter.

• Pros: Gave out lots of literature , test results, itemnized bill
• Cons: expensive, No conclusive diagnosis

08/19/09

Excellent Service and Great Doctors!!!

by rosie1foru at Citysearch

Look here I've been going to San Juan for many years. My pets and I have become close(family) to the staff there. Sometimes while I'm waiting I over hear customers giving the staff a hard time and many times I should have confronted you myself. San Juan is compassionate with me and my pets, and the price is nothing compared what my health care is. I love my pets as my children, they derserve the best and that's what they get at San Juan. So you people that cant afford the best for your pet Find it a person that can. You shouldnt own a pet and then trash their health care providers. San Juan clients dont want you people there. You are what make the prices go up cause you are always wanting something for nothing..... 10 cheers for the doctors and staff we love you!!!!!!!!

• Pros: Clean and friendly staff
• Cons: Watching staff take lip from nasty customers

05/03/09

Great vets

by Zeussmommy at Citysearch

I have been taking my animals to San Juan for some time now. I am a vet tech, and I've worked all over Jacksonville and Orange Park. Yes, there are places where the prices aren't as high as San Juan, but you get what you pay for. I trust San Juan, and due to the fact that I know what I'm talking about, not once have they ever tried to sell me a service that I also thought my animal needed. Bottom line here is, if you don't like San Juan, use another vet, but remember, you get what you pay for.

• Pros: clean, doesn't smell, friendly staff
• Cons: wait time

01/10/09

the greatest doctors

by bustersmom09 at Citysearch

the few negative reviews really hurt my heart. I am 38years old and have been coming to this vet since I was 15years old. I have seen many people come and go but was always treated as family. I am on this page now because I am in Mississippi and needed to know if they had ever seen a certain dog and the results of a test, when I called in, she had my answer within 1 min. She never put me hold and was as sweet as if I was standing in front of her. I love the staff but more so the Doctors. Dr Bennett is the best and I wold trust him with any of my animals over any doctor in the world. He truely loves his job of saving animals.

10/29/08

San Juan Animal Hospital Highly Recommended

by Tigeroo at Citysearch

We have taken our pets to San Juan Animal Hospital for the past 5 years and can't say enough about the compassion and care they have given our pets, two being rescues. Our pets have received emergency treatment, cesearean surgery, sterilization, heart room treatment., and of course routine care. When two of our dogs were poisoned and died, they even sent us a sympathy card. Dr. Ludzia is wonderful and the staff has always been professional and courteous.

09/24/08

If you like Throwing away money

by Blueboy51 at Citysearch

Im still steaming about what happened about a week ago. Its obvious when you check out just how lacking the staff is in empathizing with their customers. They are more concerened about the dollar and what they can get you for. More for upselling and lack of empathy for the customer and their pet. Prices have definitley inflated not only on product but services. Don't ever go in on a Saturday even if you are one of the first people in the door. They have a wacko who works there who states she wants to die. I overheard that as i was coming out to checkout. If she feels this way working in an enviroment how is she taking care of your pet? Seriously? Procedures to be done are not necessary to treat what is at hand at the time. What Ive noticed is at pick up of your pet it seems like you wait just because. Depending on the mood of receptionist or tech. Thats what this other customer told me while i was waiting.

Dissatisfied

Karl

• Pros: appears clean
• Cons: Price Gouging ,not enough staff, wait time,

09/24/08

Uncompassionate, OverPriced, Inappropriate Behavior

by Violet21 at Citysearch

"Not only is the clinic run more like an insurance company (for profit), but there is nothing in their services that warrant the ridiculous prices they are charging." From someone back in 2007 that is exactly on the money. They seem to have no compassion and lack training. The waiting is absolutely ridiculous its almost as bad as someone going to the worst vet down the street Herschel. I usually had only gone here for just annual check ups and the usual flea and heartworm medication. I can only say there were only two receptionist 's who when i asked about them said they didnt work there anymore. My dog really needed treatment that day so i didnt have a choice to go somewhere else. If only i knew. The techs pushed me out to checkout. My estimate was way off what my bill ended up being. When i brought this up to the Receptionist i cant remember her name but she has glasses and straight hair. I cant remember her name because she infuriated me. She talked down to me pretty much was calling me stupid and let me know flat out they dont do any type of billing. I wasnt going to do billing because you sign a stupid sheet before you see a doctor acknowleding that they dont do billing. I was just disputing my bill. I heard her and the other receptionist who was a bigger girl with short black hair talk trash as if i couldnt hear them. They were very rude. Inconsiderate of what i was going through at the time with my family ( my animal). To top it off i did not recieve the items that i had left for my dog with specific instructions on food and her blanket. They told me they couldnt find it sorry. Well you tell me to bring this stuff and you misplace it. I even had my name inside of the blanket. That makes me question the care of my animal while i wasnt present. Did my animal get the proper medication? Did she get any medication at all.

I refuse to stand by and let other people go to this place and come out feeling even more worse than they did coming in.

• Pros: Lost and Found Board. 2 bathrooms to use
• Cons: They are trying to sell more stuff with their outrageous office fees theres no way, parking a mess, Dont clean the lobby enough because theres urine in different spots.

11/13/07

Sticker-shock with the prices. Absolutely not worth the extra money...

by freespirit3368 at Citysearch

Not only is the clinic run more like an insurance company (for profit), but there is nothing in their services that warrant the ridiculous prices they are charging. After a $130 office visit and a bottle of syrup for a cat who was having stomach trouble, I also found myself receiving a call from their checkout cashier informing me she missed one of the charges for $54 and was sending me a bill for it. When I expressed my views on their fees for the "small lab (City Search won't allow the name of the "red stuff") works" (doctor quote), the only response I got was that they actually "saved" me money by not sending it to a lab and that I could have paid a lot more if they did. My understanding of "small lab work" does not translate as "complete lab work" and more on a patient's bill. At least, it never did with my old vet. And just to answer to you on this. No, Miss. Cashier. My vet was not a "discount vet", so I didn't "get what I paid for". He just happened to believe that removing a wallet from a patient's owner was not part of his regular procedures!...

• Pros: convenient location
• Cons: outrageous prices. run like a business and not a caring practice.

07/06/07

Most caring and loving vets around

by moparsrule4ever at Citysearch

the people that have negative comments about San Juan Animal Clinics, the staff, doctors or the place in general, obviously are a little on the crazy side. I have been going to SJAH for many years, back when Dr Constantine was still there, and I can only say now that my min-pin wouldnt be more than 10 years old had it not been for Dr. Constantine. My min-pin was 7 ounces at 7 weeks old, and came to me with a UTI and tape worms, I had orginally taken her to a vet down the street from SJAH and the vet there, gave my baby dog a shot for the tape worms, but gave the wrong dosage (enough to worm a 40 lb dog) and there was so much medicine in my little dog, she was extruding it thru her pores. I called SJAH and they told me to bring her in immediately, and when I got there, Dr Constantine saved my dogs life, and the bill was NOT high. My min-pin just celebrated her 10th birthday in may and is extremely healthy. As is my full size Doberman that Dr Bennett treated for heartworms at the same time my dobie's mother was dying. Dr Bennett was a super Doc to my female, and let me stay in the room with her, even though the dog was dying from ESRD and had no hope. He was very compassionate and when he had to tell me the son had heartworms and a severe case at that, he did so when ease and a gentleness I have never experienced with other vet offices.

I HIGHLY RECOMMEND SAN JUAN ANIMAL HOSPITAL, and will continue to take ALL of my animals there.

The prices are reasonable compared to other vets around town, and regardless of the fact that they dont take appointments, I dont normally have to wait more than 30 minutes in the reception area (which is far better than my own doctors office).

Anyone who doesnt believe this, only has to email me, and I will gladly send you pictures of the 2 dogs that I still own that SJAH saved from a certain early death.

pigsrule1969@yahoo

• Pros: They treat my animals as they would their own
• Cons: n/a

06/01/07

Best vet clinic in town

by ronm63 at Citysearch

In responce to the lady that had a bad experance. I have been taking my animals to this vet clinic for over 20 years. When dc Fish ran it , his son ran it ,and now that dc Bennet and his staff are there.It is the BEST place to take your pets. The girls in the front try there best to remember your name each time you go in there.The docs and there assistants are very nice , and they take time to listen to you and your pet.If your pet needs a special service they go over it with you, and if a special clinic is comming up they let you know that you can save money at that time. When your pet is really hurt ,they go to your car and bring your pet in for you on a gurney ,so that your pet wont have to try and walk in and hurt even more. There is another vet place in the area that makes you feel like a cattle hurd in one door and out the other. BUT not this place.If you want your pets to pampered and get good baths than take them here. My dogs cant wait to go and have their baths . When they come to take them in the back, my dogs want to run to the back area ,and my older dog just talks all the way there. They are always very clean and smell nice not like a perfume bottle, like they do from someother places. I always see other people there that come from out of town just to see these vets because they say that the service is second to none here. If you have to wait its not a bad wait cause you have a nice seating area and a special area just for cats. Take my adivce, TAKE your pet here and see for you self. Your pet will thank you for it.